In 2022, 54% of all companies used third parties to provide support and customer care services. At the moment, there are over 59 million freelance workers in the US alone, and this number only continues to grow. At the same time, despite millions of US-based freelancers, 300k more jobs are outsourced annually, primarily for economic reasons. Almost 93% of all organizations around the world have tried or are currently outsourcing for at least one project.