Salesforce CTI Integration enhances first call resolution by providing agents with immediate access to comprehensive customer information during calls. With integrated telephony and CRM, agents can view contact history, open cases, and relevant notes in real time, enabling faster, more informed responses. Automated call logging and screen pop features reduce manual effort, allowing agents to focus on solving issues immediately. By streamlining workflows and enhancing access to critical data, Salesforce CTI Integration enables agents to resolve queries during the first interaction, thereby increasing customer satisfaction, reducing repeat calls, and enhancing overall service efficiency.