Customer experience plays an important role in modern business success. Therefore, it is essential to deliver your customers a positive customer experience at every touchpoint. The best way to achieve this is by maintaining a high communication standard. However, with a call center processing millions of interactions, it is nearly impossible for the quality team to audit each call to see if the critical quality parameters have been met. Also, with such a high call volume to be audited, the feedback gets too delayed to be effective. To avoid the negative circumstances and to speed up the process, businesses look for a proper quality assurance software. This has given rise to the demand for call center quality management software. Therefore, businesses need a proper quality assurance software to speed up the process.