It has been studied that click-to-chat had the highest customer satisfaction levels compared to email support or traditional phone support, to help you better understand how much customers value having access to live chat. With figures like these, it’s simple to understand why people frequent companies that offer live chat. Customers want to work with businesses that provide quick, simple, and straightforward help. 90% of consumers view a prompt answer as important, whereas the same percentage prefers a convenient experience. Click chat service enables you to respond to inquiries about your products quickly, address issues more quickly, and reassure your clients that you will be there for them whenever they need you.